FREQUENTLY ASKED QUESTIONS
We are situated in the heart of the Birmingham Jewellery Quarter, at 46/47 Warstone Lane – just by Chamberlains Central Column clock, right next door to Barclays Bank.
Yes, we are open 7 days a week (except Easter Sunday, Christmas Day, Boxing Day and New Years Day).
Diamonds sparkle because of the way light works within the stone. Light funnels into the top of the diamond, disperses in a circle and then funnels back out of the top of the stone again. Therefore, round diamonds give the most sparkle of any diamond shape.
There is no need to pre-book a consultation, as our showrooms are open 7 days a week and all our staff are experts in assessing the suitability of a particular design for each individual – so simply come along at your leisure and we will assist you.
We use the Royal Mail. All shipments will need to be signed for at delivery and all are trackable.
Please contact us for more information on international shipping.
Any purchase made from Marlow’s comes with a lifetime free cleaning and polishing service.
We can certainly arrange engraving for you, as we utilise a specialist engravers within the Birmingham Jewellery Quarter. Alternatively, you are free to visit them directly.
We have 3 manufacturing workshops, so depending on the complexity of the design, we can manufacture a customised engagement ring in as little as 2 hours.
All our products come packaged in presentation boxes.
Our product range is too vast to be covered in a catalogue, but we show a wide selection on our website. There is no equivalent for seeing a diamond in the flesh, though, so a trip to our showroom is a must.
The carat is the physical weight of the diamond and not the actual measurements of the stone. We hold a huge range of different carat weights in our showrooms, in a multitude of shapes. We have one of the largest stocks of diamonds available to view in the UK, ranging from 0.20cts – 10.00 cts.
All our certified diamonds are provided with their authentication certificate and a valuation certificate for insurance purposes.
We strongly recommend you consider the GIA, IGI and HRD laboratories. Our diamonds are renowned for superb quality and all come with independent certificates from internationally recognised bodies, such as GIA.
PAYMENT INSURANCE & WARRANTIES
We suggest you insure you purchase with your household contents insurer, as this is likely to be the most cost effective option. However, we can recommend specialist jewellery insurers on request.
We don’t offer any interest free credit plans – however, if you are interested in a particular diamond, you can secure it with a deposit and pay off the remainder of the price over time.